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Welcome to DevArmor! We're committed to providing a secure, fast, and reliable experience. This SLA outlines what you can expect from our platform, and what happens if things go wrong.
We aim to maintain 99.9% uptime for our core platform services each month (excluding scheduled maintenance or force majeure events). That's less than ~43 minutes of unplanned downtime per month.
| Severity Level | What It Means | Initial Response Time |
|---|---|---|
| Critical (System Down) | Platform is unavailable or severely impacted | < 2 business hours |
| Major (Partial Disruption) | Key features not working as expected | < 4 business hours |
| Minor (General Issues) | Bugs, usability, or informational questions | < 1 business day |
Support is provided during business hours (9am–6pm PT, Monday–Friday).
We perform routine maintenance during off-peak hours (usually weekends or late evenings PT). We'll do our best to notify you at least 24 hours in advance if there's potential impact.
If we fall below 99.9% uptime in a given month, you may be eligible for a pro-rated service credit on your next invoice. Just email us at support@devarmor.com within 30 days of the incident.
This SLA does not apply to:
We're always here to help. Contact our team at support@devarmor.com and we'll get you sorted.
This SLA is informational only and doesn't create a legal warranty or guarantee. We may update it from time to time, and we'll post any changes here.
